Archive Monthly Archives: February 2014

Leadership Mood Is Essential: To Perform Your Best

© iStockphoto/creacart

In response to a discussion on the effect of a leader’s mood on the performance of a team, a participant in a recent leadership workshop made this heartfelt and realistic remark: “I cannot see how I am expected to be in a good mood for four quarters in a row.”

The point is well taken. But can you afford, as a leader, to even entertain this thought?

All of the research on employee performance points to the contrary.

There is a concept in French which is called “Noblesse oblige”. It means, roughly, that wealth, power and prestige go hand-in-hand with certain social responsibilities – in other words, with privilege comes duty. It is a privilege when we have the opportunity to lead a team of people, but with it comes many responsibilities, chief of which, some leadership pundits would contend, is managing moods.

In a Harvard Business Review article called Leadership That Gets Results, Daniel Goleman cites research which shows that up to 30% of a company’s financial results (as measured by key business performance indicators such as revenue growth, return on sales, efficiency and profitability) are determined by the climate of the organization.

So what is the major factor that drives the climate of an organization? It’s the leader: in Primal Leadership: Realizing the Power of Emotional Intelligence, Goleman states that roughly 50-70% of how employees perceive their organization’s climate is attributable to the actions and behaviors of their leader. A leader creates the environment that determines people’s moods at the office and their mood, in turn, affects their productivity and level of engagement.

Afterglow or Aftermath?

Witness the number of times you may have driven home with an internal glow, reliving a positive encounter with an upbeat and supportive boss, perhaps savoring a “bon mot” about your performance that he or she left with you on a Friday afternoon. How great it made you feel, and how eager you were to get out of bed on the following Monday morning, and get back to the office to give that man or woman the very best that you had to offer. That’s the “afterglow” that lingers and gives you renewed energy to be more productive, to bring your finest talents to work.

And think about the reverse of the afterglow – the aftermath, or bitter aftertaste. This is what Susan Scott, in Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time, brilliantly calls “The Emotional Wake.” That’s what lingers with you after being the recipient of some acrid remarks from a leader in a negative mood. How did that affect your determination to overcome difficulties in a project, to keep your heart fully engaged in the process, to want to continue to give that person your very best game?

Contagion and Consequences

Leadership literature is full of studies attesting to the consequences of a leader’s mood. One such study involved 62 CEOs and their top management teams and it showed that the more upbeat, energetic and enthusiastic the executive team was, the more co-operatively they worked together, and the better the company’s business results. The study also showed that the longer a company was managed by an executive team that didn’t get along well, the poorer the company’s market returns.

Perhaps nowhere is a leader’s mood more crucial than in the service industry where employees in a bad mood can, without fail, adversely affect business. In one of a multitude of such studies involving 53 sales managers in retail outlets who led groups ranging in size from four to nine members, it was found that when managers themselves were in an upbeat, positive mood, their moods spilled over to their staff, positively affecting the staff’s performance and increasing sales. We can all take an inspiration from organizations such as Starbucks who place great value on the importance of creating a positive climate for employees which, in turn, ensures a pleasant customer experience and repeat visits. “We are always focused on our people” is an explicit statement to new recruits on the company’s career site.

When we move the curtain a bit, we can see clearly that a leader’s bad mood is a source of infection – an emotional contagion that eventually spreads across people to entire units. We can learn a thing or two from leadership in the military. Imagine the effect on troop morale and energy that an “overwhelmed”, “anxious”, “worried” or “irate” leader would have? And how about a leader who is plagued by uncertainty? “Indecision,” as HA Hopf puts it, “is contagious. It transmits itself to others.” It can become debilitating and habit-forming in an organization, as people take their cues from the leader’s state of mind.

Inconsistent Means Unpredictable

We could argue that the occasional bad mood, the occasional rant, on a bad “corporate hair day”, is excusable. Often, we refer to this type of behavior with statements such as: “She can’t control her temper sometimes, but she is so brilliant”. Or, “He has an amazing mind but he has a tendency to shout at people when it’s stressful.” It is as though brilliance is an excuse for bad behavior. And it may very well have to be in some environments – but the message it sends to constituents is one of inconsistency, which is an undesirable trait in any leader. We want our leaders to be predictable because there is comfort and safety in predictability. Predictability engenders trust and an unpredictable leader elicits anxiety and, in some cases, even fear, both of which negatively affect performance and productivity.

Of course, no leader steps out of the elevator in the morning with an intention to spread a bad mood around but, as sure as there is gravity, events occur during the course of some days that can derail even the best among us. To be clear, we are not advocating that leaders turn into a shrink wrapped version, complete with false smiles and fake cheerfulness. Constituents spot a non-genuine smile anyway and are very adept at noticing when a leader infantilizes them.

The Right Mood?

There are, of course, no easy solutions to managing emotions on an hourly basis in the often difficult circumstances in which leaders must operate and make decisions. However, we can draw some advice from another Harvard Business Review article entitled Primal Leadership: The Hidden Driver of Great Performance. First of all, it’s important to note that a leader’s mood has the greatest impact on performance when it is upbeat. But it must also be in tune with those around him.

Goleman et al call this dynamic resonance. “Good moods galvanize good performance, but it doesn’t make sense for a leader to be as chipper as a blue jay at dawn if sales are tanking or the business is going under. The most effective executives display moods and behaviors that match the situation at hand, with a healthy dose of optimism mixed in. They respect how other people are feeling – even if it is glum or defeated – but they also model what it looks like to move forward with hope and humor.” The operative threesome here is “optimism”, “hope” and “humor”. As someone once put it, leaders are dealers in hope.

Steps Towards Better Performance

So what are the specific recommendations? Your mood and behavior affects performance. How do you work on attaining the consistent, emotionally intelligent leadership behaviors that breed success in yourself and others? Here are a few other suggestions to consider that can improve your and your team’s performance:

  1. Model Meeting Behavior
    Take a hard look at your behavior in meetings, which are often “cauldrons of emotion.” Do you model the way by setting a positive tone right from the start? Or do you impose your own “pace” based on how you feel at the moment? Aim for a calm, relaxed mood, and a consistent, positive approach.
  2. Look for Good in Others
    Long before leadership books were in vogue, Andre Malraux, French novelist and statesman, reminded us that one of the central objectives of a leader is to make others aware of the greatness that lies in them. Be known in your organization as someone who is always on the lookout for what is right with people. It engenders good will and is good for business.
  3. Read the Climate 
    Do you have a good reading of the climate of your unit or organization? Can you accurately sense what the emotional atmosphere is? Is it upbeat? Is it energized? Is it down or dejected? Do people seem slightly apprehensive and somewhat cautious in your presence? Can you ask a trusted acolyte if the atmosphere changes when you are away?
  4. Be Pleasant and Cooperative
    If you are an emergent leader, and working on having a pleasant personality is not a priority for you, consider putting some effort into cultivating this prized quality. It is almost impossible to have executive presence without it. Be cooperative, for example sharing ideas and shortcuts. This is another example of how mood affects productivity.
  5. Be Emotionally Attractive
    Along that vein, focus on being emotionally attractive. This links to the concept of resonant leadership. Resonant leaders are individuals who have the ability to manage their own emotions and those of others in a manner that drives the success of their teams and organizations. In Resonant Leadership: Renewing Yourself and Connecting with Others through Mindfulness, Hope and Compassion, Richard Boyatzis and Annie McKee explain that resonant leaders create a positive emotional tone in the organization and engage and inspire people. As the title of their book indicates, these leaders possess three core qualities which are: mindfulness, hope, and compassion. Consider making these a part of your arsenal as a leader.
  6. Manage the Emotions of Change
    Be particularly mindful of how you manage emotions if your organization is undergoing change: how you handle emotions during these crucial times can help or hinder the change process. It’s a known fact that if the resistance to change is emotional, it is the hardest form of resistance to overcome. As the leader handling a change initiative, don’t avoid the emotions that accompany the change process. Set the mood and manage the emotions – or they will manage you.

If you cringe at the whole notion of emotions in the workplace, including talk of empathy and compassion, intuition or discussions of emotional intelligence, I encourage you to reconsider this mindset. Hone your intuitive ability, and listen to those hunches that hint to you that something in your behavior and actions on bad days is causing a ripple effect on others. These are the whispers we try to dismiss when we elect to focus only on “rationality”. Intuition is a precious tool worth including in our kit. Einstein put it best: “The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift.”

As the leader, you have in your hand the switch that can control the intensity of engagement of the people who do the work in your organization. It’s like being a director in a movie: “The first work of the director is to set a mood so that the actor’s work can take place” (William Friedkin, American movie and television director/producer.) A leader’s upbeat mood metaphorically oxygenates the blood of followers – it’s a transfusion into the corporate arteries. It may be one of the most potent contributions you can make as a leader.

Copyright © 2007-2013 by Bruna Martinuzzi. All Rights Reserved.

Are you planning a meeting for this year or a kickoff meeting for early next year? Book Raj to speak to energize and inspire your team, organizaton or corporation to consistently perform at the top of our game! Call him at 864.569.2315 or contact him at raj@rajgavurla.com with your date, time and location to book your date today!

Increase Productivity and Performance

As a professional, getting a hold of your mood will help you increase productivity and performance.  Nutrition, exercise, and endorphins for your work is essential to increase productivity and performance.

Here are four sure fire ways to increase productivity and performance:

1.  Get a hold of your schedule.  It may be one of the easiest things to do yet we want to look for a more complex solution.  Block out certain times and days of the week to work on important projects or life’s essentials to make your day, week, month, and year filled with success.  Then guard set times against intrusions.  Your mood will be set to generate better results.

2.  Your environment should be motivational and have supportive relationships towards practical dreams work, goals, and mission.  Without this it will be very difficult.  However, you can adapt by sharing with the right people.  They are your supportive relationships.

3.  Then, you need structure, a process, and the ability to consistently find ways to raise the bar.

For example, your schedule has a structure, so does each project.  Then identify the process.  Do you need to make ten calls today, what questions will you ask, how will you respond, and what do you want to accomplish.  This takes professional communication skills.  Work on increasing your verbal, written, and presentation skills to achieve better results and put you in a better mood.

4.  Then you must consistently apply the structure and process to set a record.  This will keep you motivated and you will not be bored.  If three out of ten calls were a success, how can you increase it.

You’ll be in a good mood because naturally success feels better than the same results or rejection.

Nutrition —> Exercise —> Endorphins for work comes from having a —> Schedule —> Process —> Consistently Apply —> Set A Record —> Better Results, Moods, and Wins

 

Are you planning a meeting for this year or a kickoff meeting for early next year? Book Raj to speak to energize and inspire your team, organizaton or corporation to consistently perform at the top of our game! Call him at 864.569.2315 or contact him at raj@rajgavurla.com with your date, time and location to book your date today!

To Stop Procrastinating, Look to Science of Mood Repair New Approach Focuses on Helping People Regulate Their Emotions

By

SUE SHELLENBARGE
Several new studies help explain what’s happening in the brain when people procrastinate. WSJ’s Sue Shellenbarger unpacks the latest research and software engineer Sean Gilbertson shares his story. Photo: Getty Images.
Procrastinators, take note: If you’ve tried building self-discipline and you’re still putting things off, maybe you need to try something different. One new approach: Check your mood.

Often, procrastinators attempt to avoid the anxiety or worry aroused by a tough task with activities aimed at repairing their mood, such as checking Facebook or taking a nap. But the pattern, which researchers call “giving in to feel good,” makes procrastinators feel worse later, when they face the consequences of missing a deadline or making a hasty, last-minute effort, says Timothy Pychyl (rhymes with Mitchell), an associate professor of psychology at Carleton University in Ottawa, Canada, and a researcher on the topic.

Increasingly, psychologists and time-management consultants are focusing on a new strategy: helping procrastinators see how attempts at mood repair are sabotaging their efforts and learn to regulate their emotions in more productive ways.

Time Travel: If you are rebelling against the feeling of having to work, try projecting yourself into the future. Imagine the good feelings you will have if you stop procrastinating and finish a project (or the bad feelings you will have if you don’t finish). Kyle T. Webster

‘Just Get Started’: If you are feeling frightened of possible failure, just get started. Tell yourself you don’t have to do the whole project. Just do the first one or two steps on it. Kyle T. Webster

Forgive Yourself: If you are feeling guilty about procrastinating, stop beating yourself up. Replace the negative thoughts with something more positive. Kyle T. Webster

Easy Things First: If you are feeling a lot of dread about one task in particular on your to-do list, start with something else, preferably the task you feel most like doing. The momentum you gain will help you start the toughest task later. Kyle T. Webster

The new approach is based on several studies in the past two years showing that negative emotions can derail attempts at self-control. It fills a gap among established time-management methods, which stress behavioral changes such as adopting a new organizing system or doing exercises to build willpower.

Gisela Chodos had a habit of procrastinating on cleaning the interior of her car until it became so littered with toys, snack wrappers, fast-food bags, pencils and other stuff that she was embarrassed to park it in a public lot or offer anyone a ride, says Ms. Chodos, a Salt Lake City mother of two school-age children and part-time computer-science student.

She came across podcasts by Dr. Pychyl in 2012 and realized she was just trying to make herself feel better when she told herself she would feel more like tackling a task later. She says, “I am trying to run away from the feelings and avoid the discomfort”—the anxiety she often feels that her work won’t be good enough or that someone will disapprove.

“Emotion is at the core,” Ms. Chodos says. “Just knowing that gives me a little bit of fight, to say, ‘Fine, I’m feeling discomfort, but I’m going to feel more discomfort later’ ” if the job is left undone. The insight has helped her get around to cleaning her car more often, she says; “it’s been a long time since my car was so bad that I freaked out at the thought someone might look inside.”

Researchers have come up with a playbook of strategies to help procrastinators turn mood repair to their advantage. Some are tried-and-true classics: Dr. Pychyl advises procrastinators to “just get started, and make the threshold for getting started quite low.” Procrastinators are more likely to put the technique to use when they understand how mood repair works, says Dr. Pychyl, author of a 2013 book, “Solving the Procrastination Puzzle.” He adds, “A real mood boost comes from doing what we intend to do—the things that are important to us.”

He also advises procrastinators to practice “time travel”—projecting themselves into the future to imagine the good feelings they will have after finishing a task, or the bad ones they will have if they don’t. This remedies procrastinators’ tendency to get so bogged down in present anxieties and worries that they fail to think about the future, says Fuschia Sirois, a psychology professor at Bishop’s University in Sherbrooke, Quebec, and author of a forthcoming 4,000-person study on the topic.

Kyle T. Webster

Sean Gilbertson read an earlier book by Dr. Pychyl in 2012 after trying other time-management techniques such as keeping a daily log of his attitudes. The Minneapolis software engineer says the techniques didn’t go deep enough to help him see how his emotions were blocking action and shift them in a more positive direction. Using the time-travel technique, he asks himself, “What negative things will happen if I procrastinate? Will it come up in my review? How will it affect my reputation? Will it affect my raise and bonuses?”

He used the technique recently when programming a prototype of a medical device to help doctors prevent pressure sores in wheelchair-bound patients. He imagined the good feelings he would have after completing the project well and pleasing his client and his employer. He envisioned patients “living happily and feeling better.” The resulting positive feelings gave him the energy to de-bug the device faster and finish the three-month project on time. The client was so pleased that “just talking to them is a pleasure,” he says.

About 20% of adults claim to be chronic procrastinators, based on research by Joseph Ferrari, a psychology professor at DePaul University, Chicago, and others. Other studies suggest the rate among college students may be as high as 70%. The habit predicts lower salaries and a higher likelihood of unemployment, according to a recent study of 22,053 people co-authored by Dr. Ferrari.

Procrastination also predicts such long-term problems as failing to save for retirement and neglecting preventive health care. Studies show men are worse procrastinators than women, and researchers suspect the habit plays a role in men’s tendency to complete fewer years of education.

Most procrastinators beat themselves up even as they put things off, repeating negative thoughts such as, “Why can’t I do what I should be doing?” or, “I should be more responsible,” says Gordon Flett, a psychology professor at York University in Toronto. “That negative internal dialogue reflects concerns and doubts about themselves,” Dr. Flett says.

One mood-repair strategy, self-forgiveness, is aimed at dispelling the guilt and self-blame. University freshmen who forgave themselves for procrastinating on studying for the first exam in a course procrastinated less on the next exam, according to a 2010 study led by Michael Wohl, an associate professor of psychology at Carleton.

Thomas Flint learned about the technique by reading research on self-regulation, including studies by Dr. Sirois and Dr. Pychyl. He put it to use after his family moved recently to a new house in Sewell, N.J. Instead of beating himself up for failing to unpack all the boxes stacked in his garage right away, Mr. Flint decided to forgive himself and start with a single step. “I’d say, ‘OK, I’m going to take an hour, with a goal of getting the TV set up, and that’s it,’ ” he says; then he watched a TV show as a reward. Allowing himself to do the task in stages, he says, is “a victory.”

Are you planning a meeting for this year or a kickoff meeting for early next year? Book Raj to speak to energize and inspire your team, organizaton or corporation to consistently perform at the top of our game! Call him at 864.569.2315 or contact him at raj@rajgavurla.com with your date, time and location to book your date today!